Our Impact

Organizational Overview

Chamberlain’s Youth Services (CYS) is a 18 bed therapeutic residential program located on a seven acre campus in Hollister, California. We have been serving youth throughout California for over fifty years. CYS strives to be a premier model program providing a home like setting and the highest quality of comprehensive full scope therapeutic and rehabilitative services for youth six to 17 years of age. Through our services, we aim to improve the lives of our youth, their families and their communities by ameliorating mental health symptoms, healing trauma, repairing and developing relationships, mastering social and life skills, achieving academic success and setting a course for healthy, happy and meaningful lives.

Our Vision:

Chamberlain’s Youth Services envisions a world in which all children, youth, and families have the foundation of support to thrive.

Our Mission:

Empowering youth and families to heal from trauma, discover individual strengths, and achieve meaningful relationships and permanency.

Core Values:

    • Respect: Our work begins with consideration for dignity and diversity of each person, family, culture, and community. Chamberlain’s is an organization that fosters respect through the physical environment, staff development, and daily interactions.
    • Teamwork: We demonstrate a collaborative approach to our work by developing partnerships. We create a sense of teamwork through honest conversation and share vision.
    • Growth: We believe in a person’s ability to change and grow. We express this value in our commitment and advocacy of both children and adults.
    • Compassion: We empathize with children and families in order to develop a relationship, understand their obstacles, and reveal their potential. We understand that we have similar fears and desires but have had greater fortune than our clients.
    • Community: We believe that children belong to a greater circle of relationships. Beginning with a broad definition of family, we connect each person with their heritage and with those who care about them. We provide an environment where children and adults can connect.
    • Cultural Humility: We understand the importance of culturally sensitive and competent service delivery. We believe compromise and understanding are the keys to developing a culturally-sensitive approach to care. The results will be improved communication, cooperation, client satisfaction, and ultimately, better outcomes.


The core philosophy of CYS is that children do well when they can. We recognize that the youth we serve do not come to us by choice of actions, but by actions that were necessary for their survival. Only when young people feel safe can they learn new skills that will allow them to thrive and find success in their lives; to do well. We believe that if we can help identify and understand the lagging or absent skills that impede our youth’s ability to stay safe and connected, we can work collaboratively to identify solutions that will result in growth and development in all areas of executive functioning and interpersonal relationships.

Treatment Philosophies and Approaches:

  • Behavior is an attempt to meet these basic needs:
    • Physical, psychological, and emotional safety
    • Control over one’s body, feelings, thoughts, and environment
    • Perception of work and competency
    • A sense of belonging and attachment
    • Hope and Purpose
  • Positive relationships between youth, families, and staff provide a critical foundation for the achievement of service outcomes. The most powerful relationships are between a youth and their family. Treatment success demands maximum support and respect for the importance of family connections.
  • The program environment strengthens relationships and provides an opportunity for the following:
    • Conversation, laughter and fun
    • Development of new skills
    • A sense of community, which includes children and families in decision-making
    • Acceptance of each person’s individuality, including race and ethnicity
    • Normalizing and nurturing surroundings that promote child development
  • The Needs and Services Plan is the document that guides all CYS services. The plan is developed and continuously updated through discussion and collaboration with the youth and their family team. It reflects and connects the following:
    • The youth and family’s perspectives
    • The youth and family’s strengths
    • Environmental stressors
    • The complex relationship between biology, thoughts, and emotions
    • The connection between past events and current problems
    • A realistic vision for the youth’s future.
  • CYS services are comprehensive, intensive, and integrated to include the following:
    • Academic Support
    • Milieu Therapy and Rehab Support
    • Individual, Family and Group Psychotherapy
    • Psychiatry and Psychopharmacology
    • Intensive Care Coordination and Case Management
    • Recreation
    • Social and Life Skills
    • Program Administration
  • CYS emphasizes adapting the program to meet youth, family, and community needs. There is ongoing review of the following:
    • Program Structure
    • Treatment Planning
    • Recreational Activity
    • Behavior Support
    • Staff Training and Development
    • Industry Standards and Innovations
  • CYS utilizes theoretical models that provide a positive and strength-based framework for child development and resiliency:
    • Developmental Model: the model which guides through an understanding of biological, social, and psychological stages;
    • System theory: the model concerned with the connection between human beings and their environments;
    • Psychosocial Model: the approach which emphasizes case planning, access to resources, and validation of each person’s uniqueness and ability to direct their own life;
    • Social learning Theory: the theory, which explains that social behavior, develops from paying attention to role models, practicing new behavior, and then motivated to apply those new behaviors.
    • Trauma Informed Care: an organizational structure and treatment framework that involves understanding, recognizing, and responding to the effects of all types of trauma, and also emphasizes physical, psychological and emotional safety for both consumers and providers, and helps survivors rebuild a sense of control and empowerment.

Ability of CYS to Support LGBTQ and Gender Non-conforming Youth

CYS is inclusive and respectful of diversity and strives to provide a safe, welcoming environment and affirming experience for LGBTQ and gender non-conforming youth and families.  We recognize the greater risk factors and needs of this population and our program has been developed within a framework of openness, sensitivity, awareness, ongoing education and advocacy. Some of the approaches and actions CYS has implemented to support LGBTQ and gender non-conforming youth include:

  • Understanding the differences between sexual orientation, gender identity, and gender expression.
  • Support and respect for our youth’s identity.
  • Respect privacy and confidentiality; we never reveal a youth or family member’s sexual orientation or gender identity without permission.
  • Use of inclusive, gender-neutral language.
  • In all documents, we include preferred name and gender pronouns.
  • We always address the youth with their preferred name and gender pronouns.
  • Campus wide gender-neutral bathrooms.
  • Linkage to the community LGBTQ youth diversity center and LGBTQ resources

Because best practices for LGBTQ and gender nonconforming youth and families are continually evolving, CYS staff will continue to seek out and participate in specialized trainings, conferences, education, and professional consultations so that we may stay up to date in meeting the needs of this population and working to empower our youth.